Reference

Legal terms before your first deposit

cina788 puts account terms, privacy rules, wallet checks, and cookie use on this legal page, so you can read what applies before you open an account.

Account termsPrivacy rulesCookie useWallet checks
cina788 Legal terms before your first deposit
CONTACT ROUTES

Reach us about legal questions

Legal questions need a clear route, not guesswork. Use the channel that matches your issue: chat for quick account access questions, WhatsApp for wallet reference checks…

Live chat Use live chat from Account > Help when you need a fast answer about…
WhatsApp Send wallet references by WhatsApp when a DANA, OVO, GoPay, or QRIS transaction needs…
Email desk Email us for privacy requests, correction requests, or copies of terms that applied when…
ACCOUNT CARE

How we protect your account records

Legal handling is part of the account flow, not a separate promise on a hidden page. We keep wallet references, login data, cookie choices, and support messages only for operational, security, and…

Data we collect

We collect account ID, phone number, login time, device type, payment references, and support messages when they are needed for account operation, fraud checks, legal requests, or wallet tracing tied to your activity.

Cookie choices

Cookies help keep your session active, remember language choices, and detect unusual sign-in patterns. You can review cookie categories from Account > Legal Center > Cookies, then adjust non-essential choices before returning to the lobby.

Security checks

If a new device logs in or a payout request does not match normal account activity, we may pause the request and ask for confirmation. This protects wallet records without changing the legal terms you accepted.

Record retention

We keep account and wallet records for as long as needed to handle disputes, comply with legal duties, and maintain transaction history. When a record is no longer needed, we remove or anonymise it where possible.

Change requests

If your phone number, email, or name detail is wrong, send a correction request through Account > Legal Center > Data Request. We verify your identity before changing records linked to DANA, OVO, GoPay, or QRIS.

Who responds

Legal and privacy requests are handled by our support team, then escalated internally when wallet records or account restrictions are involved. We reply through the channel you used unless verification requires email confirmation.

Legal questions you may ask

Your legal questions usually come down to access, identity, privacy, cookies, and wallet records. We answer the points that decide whether you can open or keep an account, how your data is handled, and how to contact us when something needs correction. The answers below focus on account rules and legal handling, not game tactics or promotional detail.

Account access depends on local law and is available only where local law permits. Before you open an account, read the legal terms, confirm your phone number, and make sure your details match your payment account.

Your deposit creates a wallet record tied to your account ID, payment rail, time stamp, and transaction reference. Those records are used for balance matching, dispute handling, security checks, and legal record keeping.

Go to Account > Legal Center > Data Request and send the detail that needs correction. We may ask you to confirm your phone number, recent wallet rail, and receipt reference before changing account records.

A new device may trigger an extra security check, especially if a wallet action follows the login. We can ask for phone confirmation or receipt details before allowing changes to account records or payout routing.

Yes. Email our support desk and include your account ID plus the date you opened the account if you know it. We will provide the applicable terms or explain which current terms govern your account.

Cookies support session login, language choice, security checks, and service measurement. Open Account > Legal Center > Cookies to view categories and adjust non-essential choices without changing the core terms of your account.

Use email for privacy requests and WhatsApp for wallet receipt matching. Support is available 09:00-23:00 WIB, and we may verify your identity before discussing DANA, OVO, GoPay, or QRIS records.